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You can find the charge for your purchase by the amount you paid and the name “ForeverMy.com".

At forevermy.com, we accept major credit cards. You can also purchase items through PayPal. Please visit our Payment page for more details or click the “Proceed to Checkout” button and select your country.

You can easily apply a promotional code to your purchase. Simply enter the code in the field labeled “Promotional Code” at checkout and click the “Apply” button.

Please contact our customer care team if you’re promotional code doesn’t work.

No, only one promotional code, coupon or voucher can be applied to a purchase.

If you are having trouble completing your purchase with your PayPal account, please contact our customer care team and have the details of your order available. We’ll email you with a PayPal Payment Request which will allow you to complete your purchase.

First, check that you entered your billing information correctly. If your billing information is correct, please try to pay via PayPal which you can use even if you are not a registered PayPal member.

If the problem persists, please try waiting a few hours and entering your information again or try a different credit card.

It couldn’t be easier to place an order. Just follow these simple steps:

1. Choose the item you want to purchase and complete all of the information boxes on the right-hand side of the screen on desktop, and below the item image on mobile. This is where you will include all of the personalization details for your jewelry.
2. After you’ve added all of the information, click the blue “Add to Cart" button.
3. When you are finished choosing the items you wish to purchase, click on “My Cart" on the top of the menu.
4. Choose your shipping method.
5. Click the “Proceed to Checkout” button and complete your purchase with your preferred payment method on our secure page.
6. After you’ve completed your purchase, check your email for a confirmation email.

If you have a special request, please explain detail it in the ‘Comments’ box at the end of the Shopping Cart. We’ll make sure we create your personalize piece of jewelry according to your comments.

If you have any questions or concerns about your special request, please contact our customer care team.

You can easily decide which chain length to order by visiting our Chain Length Guide.

No, the pendant is not included in the chain length. You can find the perfect length chain by visiting our Chain Length Guide.

The sizes of our pendants vary depending on the necklace style. You can easily find the exact size of the pendant you want to buy by clicking on the product description box. Our smaller mother name pendants average in size from 0.7-1.5” (2 – 4 cm) but most of our pendants range from 0.75”-2” (2 – 5 cm).

Please note the length of some pendants is determined by the length of the inscription.

You can include special characters such as $, #, @, &, etc. when placing your order. If you are not sure about the character you want to include or have another special request, please contact our customer care team.

Yes. We work with government certified vendors to purchase all of our precious metals. Our jewelry is made from 0.925 Sterling Silver (unless stated otherwise) and our solid gold jewelry has a purity level of 9k, 10k, 14k or 18k as indicated in the product description.

Except for our white gold products, all of our pieces are 100% nickel free.

Most of our items may be returned within 100 days of delivery if they are unworn. Please click here to see our detailed return and cancellation policies.

We would be more than happy to send you a new chain if we sent you the incorrect chain length. With a pair of pliers, you can simply replace the chain.
If you mistakenly ordered the wrong chain size, you can purchase a new chain which is the length you wish. Please contact our customer care team, and someone will help you order the length you want.

If you try on your ring and it is the wrong size, contact our customer care team, and we’ll tell you how to send your ring back to us to be resized. We’re happy to resize your ring up to on size at no charge.

If your item arrived faulty, please take a picture of the damage and contact our customer care team. We’ll tell you how to send us the picture of your faulty item and will solve the problem. We want you to love your purchase!

If you are unhappy with your item, please contact our customer care team so we can address the problem. Please make sure you read our full Return and Cancellation Policy.

Please take a picture of the mistake and email us with an explanation of the problem and the image. This way we can see what the mistake is and work to resolve the problem.

All Silver, Gold Plated and Rose Gold Plated items are automatically covered with a 6 month period. Any damage during this time will be covered. Gold and Diamond items have a warranty of 1 year, which can be purchased when you select your item. Any damage that occurs during this year will be covered. Please note the warranty does not cover lost or stolen cases.

We take your privacy seriously and do everything we can to respect it. When you register at forevermy.com, you will be asked to submit personal data including your name and contact details. Your personal information is safeguarded by forevermy.com and will never be disclosed to any unauthorized third party. We will never trade, transfer, rent or sell your personal information to any third party.

All information gathered by a “cookie” on our website or submitted through our website is used only by forevermy.com and is kept to record your purchases and send you special promotional offers. Please note that we use “cookies” on our site. These “cookies” track the pages you visit on our website and remember who you are so the next time you visit us there is no need for you to re-register.